SHIPPING YOUR ORDER
Here you will find a detailed list of our shipping options and their corresponding arrival times:
Shipping method
| Up to €49,99 | From €50 and up |
|---|---|---|
Standard
| 5 € | FREE |
All orders are subject to authorization and approval. Estimated arrival times exclude weekends and holidays. We do not ship on Saturdays, Sundays, or holidays.
You will be provided with a tracking code via email. If delivery is delayed due to force majeure, we will contact you as soon as possible to notify you and take the necessary measures to minimize the consequences of the delay.
Some items may also include a delivery surcharge, which varies based on weight and size.
Free shipping on orders over €50
Get free shipping for a minimum purchase of €50 (before any promotions or discounts). Taxes do not count toward the minimum purchase requirement.
Shipping and delivery information
We deliver to Italy.
For more information on shipping and deliveries, please refer to our Terms and Conditions of Sale.
RETURN POLICY
- All returned items must be in their original packaging and in their original condition. This includes all item labels, instructions, hardware, and accessories.
- All returned items must be free of scratches, stains, or damage due to wear or installation. In such cases, we reserve the right to make a deduction from the refund to compensate for any diminished value of the items.
- If you wish to return items from different orders by mail, you will need to submit separate online return requests and use a different box for each order.
- Once the return has been initiated, you will be emailed a copy of the return label to send the item back.
- You will then have 14 days to send us the item, starting from the date you initiate the return.
- If you fall within the cooling-off period, you may be able to get a refund, but it may be subject to withholdings as specified above.
- The maximum refund for delivery costs will be the cost of the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-4 business days at a certain price, but you choose to receive the product within 24 hours at a higher cost, then we will only refund the amount you would have paid for the cheaper delivery option.
WE CANNOT ACCEPT RETURNS OF:
(I) items sealed for health protection or hygiene reasons, once they have been opened after receipt;
(II) items personalized by you;
(III) articles with a limited shelf life or expiry; and
(IV) items that have been combined with others and no longer retain their original state in which they were delivered to you.
REFUND INFORMATION
Returns are processed within 2-3 weeks of receiving the items at our warehouse. The purchase price and VAT (less any applicable withholding tax) will be credited back to your original payment method and posted within 1-3 days of processing. Please note that it may take a few weeks for the credit to appear on your monthly credit card statement. You will receive an email once your return has been processed.
RECEIVING THE WRONG ITEM
If you received a different product than the one you ordered, don't hesitate to let us know and we'll fix it right away. Call us at 055 315879We'll help you get your order and cover the shipping costs.
RECEIVING A DEFECTIVE ITEM
We always strive to deliver items in accordance with our agreement and legal requirements. However, if an item you receive is defective, you are entitled to a full refund. Call us at 055 315879We will handle defective items on a case-by-case basis and respect your legal rights. We will cover the return postage costs for defective items.
YOU CHANGE
We currently do not accept online exchanges. However, if there is a problem with your order due to our error, please contact us. We will help you return the item and place a new order.
GIFT RETURNS
To return a gift purchased in the HD Speed Shop Firenze online store, call us at the telephone number 055 315879 and we'll help you. Please note that gift returns will be refunded to the original purchaser via the original payment method.